Cancellations

Refund policy

Cancellation requests

Contact support as soon as possible with your booking details and payment reference. Requests are reviewed based on the time remaining before departure and operational availability.

Refunds

Approved refunds are returned through the applicable payment provider to the original payment method. Processing time depends on the provider and bank.

Service cancellation

If MetroOffice Shuttle cancels a service and cannot provide a suitable alternative, we will review a refund for the affected booking.

Non-refundable cases

Refunds may not be available for missed departures, incorrect passenger details, or requests made after the scheduled departure, subject to applicable law.

For help, use the details on our Contact page.